These Terms and Conditions explain the general terms that apply when using the services provided by 1300 Melbourne Silver Taxis. By making a booking or using our services, you agree to the terms outlined below.
Booking and Service
- Bookings should include accurate pickup, destination, passenger and contact details.
- Customers are responsible for providing correct travel and flight information where required.
- Vehicle availability may vary depending on the booking time, passenger numbers and vehicle requirements.
- We may contact you using the details provided during the booking process if additional information is required.
Pickup and Waiting Time
- Passengers should be ready at the agreed pickup location and time.
- Airport pickups may require additional waiting time due to baggage collection, flight arrivals and airport conditions.
- Additional waiting charges may apply where applicable.
- Drivers may be unable to wait indefinitely when a passenger is unavailable at the agreed pickup location.
Fares and Payment
- Fares may vary according to the journey, vehicle type, travel requirements, timing and other applicable factors.
- Any additional charges should be confirmed before or during the booking where applicable.
- Customers are responsible for payment of the agreed fare and any applicable additional charges.
- Premium Service and Maxi Van bookings may have different pricing from standard vehicle options.
Passenger Responsibilities
- Passengers should behave respectfully towards drivers and other passengers.
- Seatbelts must be worn where required by Australian road laws.
- Passengers are responsible for their personal belongings during the journey.
- Damage caused to a vehicle through inappropriate passenger behaviour may result in additional charges.
Changes and Cancellations
- Customers should provide reasonable notice when changing or cancelling a booking.
- Cancellation or amendment charges may apply depending on the booking and timing.
- Service availability may be affected by traffic, weather, road conditions, airport delays or other circumstances outside our control.
General Information
Service details, vehicle availability, fares and operating arrangements may change from time to time. These Terms and Conditions may also be updated when required. Customers should review the current terms before making a booking.