At 1300 Melbourne Silver Taxis, we understand that travel plans can change. Our cancellation and refund policy is intended to provide clear information about cancelling a booking and any applicable refund arrangements. We recommend reviewing the booking details before confirming your journey and contacting us as soon as possible if your plans change.
Booking Cancellation
- Customers can request cancellation of a booking by contacting 1300 Melbourne Silver Taxis using the available contact details.
- Cancellation requests should be made as early as possible before the scheduled pickup time.
- The cancellation conditions may depend on the type of booking, vehicle selected and time remaining before the scheduled journey.
- Bookings that have already commenced may not be eligible for cancellation or a refund.
Refunds
- Where a refund is applicable, the amount will depend on the circumstances of the cancellation and the terms applying to the booking.
- Eligible refunds will generally be processed using the original payment method.
- Processing times may vary depending on the payment provider or financial institution.
- Any applicable booking, administration or other charges may be deducted before a refund is processed.
- If a booking has been cancelled within a period where cancellation charges apply, the applicable amount may be retained.
Airport Transfer Cancellations
Airport bookings can involve specific pickup times and travel arrangements. If you need to cancel or change an airport transfer, please contact us as soon as possible. Providing your booking reference, pickup details and scheduled travel time can help us process your request efficiently.
Changes to Your Booking
- Requests to change the pickup location, destination, date, time or vehicle should be made as early as possible.
- Changes are subject to availability and may result in a change to the booking price.
- A change to a booking may be treated as a cancellation and a new booking where the original arrangements can no longer be provided.
Contact Us
If you have questions about cancelling a booking, requesting a refund or changing your travel arrangements, please contact 1300 Melbourne Silver Taxis before your scheduled pickup time. We will review the booking details and provide information about the applicable cancellation or refund arrangements.